Hahn Ace Hardware & Rental in Hartford, WI Open now

Reviews about Hahn Ace Hardware & Rental

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  August 13, 2020, by Perry Hahn
  This is Perry Hahn, and I feel obligated to respond to a posting that was made. I am here to defend the reputation of my wife and myself, and the integrity that we have in operating a business. We operate our business under a mission statement that says "Our mission is to provide quality products and services at fair prices, with outstanding knowledgable customer service that exceeds the expectations of our valued customers". We have mystery shoppers in our business giving us feedback, along with customer surveys, and we consistently are rating in the 90% plus in the overall customer experience. That is a reflection on how I run my business and expect the customer to be treated. Our business has been recognized with many awards for the overall involvement and quality of service that we provide our community. We were the "Member of the Year" for the Hartford Chamber of Commerce, and recognized as a winner of the "Best Hardware Store" in the Midwest region. I am personally very involved in the community, serving 8 years on the Chamber of Commerce Board, 2 years of that as President. I've served as the Chairman of the Hartford Hospital Board, and then the Aurora Medical Metro Region. I've served many years on the Administrative council at my church, along with being chairman for several years. I personally raise thousands of dollars every year for the Hartford High School Booster club. As an employer we match all funds raised by our employees every holiday season, and give it to a charitable organization in our community. As an employer, we are proud to say that we have numerous employees that have over 20 years with our organization. We also proudly try to provide opportunities by employing people with special needs. I'm sorry that this response was long, but we have worked very hard over all of the years to build a company and reputation that we can be very proud of.
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  May 19, 2020, by Gary Probst
  Mr. Hahn is right on target. I have never experienced anything negative at the Hartford store. In fact, the level of service is way beyond the typical. Compared to the average home improvement store, this place is like going to the spa.